Your satisfaction, our priority
This policy applies to all orders placed with FlexClog.
At FlexClog, we want you to love your clogs. Our return and exchange policy is designed to be professional, fair, and easy to understand, ensuring a smooth experience for our valued customers.
Our return and exchange policy
We strive for your complete satisfaction with every pair of FlexClogs.
Because each pair is made-to-order, returns and exchanges are only accepted for items that arrive damaged, defective, or incorrect. Requests must be made within 30 days of receiving your order.
To be eligible, items must be unused, in their original condition, and qualify under our policy for damaged, defective, or incorrect items.
When things aren't quite right
Because many of our products are made to order, returns and exchanges are only accepted for items that arrive damaged, defective, or incorrect.
If your clogs fall into one of these categories, please contact us first — we’re here to help!
Return shipping & eligibility
Because our products are made-to-order, we do not accept general returns or exchanges.
If your item arrives damaged, defective, or incorrect, FlexClog will gladly offer a replacement or refund at no additional cost. In many cases, you will not be required to return the item.
To be eligible, items must be unused, in their original condition, and qualify under our policy for damaged, defective, or incorrect items. Products that have been worn, damaged after delivery, or altered are not eligible.
All items are considered final sale unless they arrive damaged, defective, or incorrect.
For any issues, please contact us at support@flexclog.com before sending any items back.