Shipping information
At FlexClog, we're committed to getting your comfortable clogs to you as quickly as possible. This page provides all the details you need to know about our shipping process, delivery times, and costs, ensuring a smooth and transparent experience from our door to yours.
Frequently asked questions
We understand you might have questions about how your FlexClogs will arrive. Below you'll find answers to our most common shipping inquiries, designed to give you peace of mind from order to delivery.
How long will it take for my order to arrive?
After placing an order, customers can expect their FlexClog comfort clogs to arrive within approximately 6–13 business days. Each pair is made-to-order to ensure quality and unique design. Orders are processed within 1–3 business days, and once shipped, delivery typically takes 5–10 business days depending on the destination. Shipping times may vary slightly based on location, carrier delays, or high demand periods. Customers will receive a tracking number once their order has shipped so they can monitor delivery progress.
What are the shipping costs?
Shipping costs vary depending on your location.
We offer a flat shipping rate of $9.99 on all orders.
We also offer free shipping on orders over $60. Orders below this amount will be charged the flat rate at checkout.
Which countries do you ship to?
We currently ship FlexClogs worldwide, including the United States, Canada, the United Kingdom, Europe, and many international destinations. Please note that delivery times may vary depending on your location. Customers in remote areas may experience slightly longer shipping times. If you have any questions about shipping to your country, feel free to contact us at support@flexclog.com
What should I do if I need to return or exchange my clogs?
If you’re not completely satisfied with your FlexClogs, we’re here to help.
Returns & Exchanges:
Returns and exchanges are only accepted for items that arrive damaged, defective, or incorrect. Requests must be made within 30 days of receiving your order. Items must be unused, in their original condition, and qualify under our policy for damaged, defective, or incorrect items.
How to Start a Return: To initiate a return or exchange, please contact us at support@flexclog.com with your order number and reason for return. Our team will provide you with the next steps.
Return Shipping: Because our products are made-to-order, we do not accept general returns. If your item arrives damaged, defective, or incorrect, FlexClog will cover the cost of a replacement or refund. In most cases, you will not be required to return the item.
Refunds: If your item arrives damaged, defective, or incorrect, we will process a replacement or refund once your request is reviewed and approved. Refunds are typically issued within 5 business days to your original payment method. In most cases, you will not be required to return the item.
Exchanges: Exchanges are only offered for items that arrive damaged, defective, or incorrect. If your item qualifies, please contact us and we’ll be happy to assist with a replacement.
Damaged or Incorrect Items:
If your order arrives damaged, defective, or incorrect, please contact us within 30 days of delivery. Include your order number and photo proof of the issue so we can review and resolve it quickly with a replacement or refund.
Ready to experience ultimate comfort?
Explore our collection of lightweight EVA foam clogs, designed for everyday comfort and style. Find your perfect pair and enjoy hassle-free shipping directly to your door.